Frequently asked Questions
Swarovski is a world renowned manufacturer and brand who produce the finest crystals. The quality and consistency of the cut is in our opinion the best in the world, which is why we only use genuine Swarovski for our luxury creations.
Even though we ensure each crystal is secure, should your creation be used in excess or in extreme situations we can not guarantee that over time all the crystals will remain fixed. We do offer a repair service should this occur.
When crystallising another company's product for a client, all trademarks and logos belong to the respective company.
Returns and Cancellations
Our creations are exclusively custom therefor once materials have been purchased and your project commenced you are no longer able to cancel your order.
Purchasing & Payment
All payments are accepted via Paypal or a bank transfer.
A 50% deposit is required when placing your order, with the remaining balance due on completion of your creation prior delivery.
Shipping & Delivery
Fernandes ships to 130 countries worldwide, On completion your creation will be posted to you using Royal Mail recorded delivery which includes a tracking number.
If a delivery has been attempted by Royal Mail and is unsuccessful a delivery may be attempted to a neighbour or a calling card with attempt to redeliver the next working day will be arranged.
Failing this, you will be responsible for retrieving the undelivered parcels at your local Post Office or arranging a further redelivery.